Return policy

Canceling the purchase

According to the legislation in force, the consumer (the person who purchased products online from the www.mssys.ro website) has the right to notify the merchant in writing that he is canceling the purchase, without penalties and without citing a reason. The returned product must be in the same condition in which it was delivered: sealed, in the original packaging, with the labels intact, with all accessories included, without bumps or scratches and with the documents that accompanied it. The return costs will be borne by the customer and the reimbursement of the product value will be made within 60 days after the return.

If you wish to return a product, please notify us at office@mssys.ro of the original order number and the products you wish to return.